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Dear Customer
Thank you for your Interest in Hunter Ceiling Fans. By now I’m sure you know about the 50 year motor guarantee and the fact that Hunter are the quietest and most wobble-free fans to be built but what about us?
The Hunter name is the 6th most widely recognised brand in the US but are not well known here in Europe. Anyone visiting the US cannot have failed to notice their presence in most restaurants and homes.
They were first imported and sold in the UK by DJ Lighting in 2001. Interest and awareness have steadily grown and they became the sole UK distributor. In December 2005 we bought the fan business allowing DJ to focus on their lighting business. We are now widely recognised as the UK's leading supplier of premium-end quality ceiling fans.
We have invested heavily in new stock and now have over £1m of Hunter fan stock in our warehouse. We have had great success in raising awareness of Hunter with a national PR and advertising campaign last year which continues this year. We are now stocked by amongst others Harrods , The Conran shop and have been featured this summer in many national newspapers.
As a premium priced product we understand that our customers expect a premium service. We have therefore invested in expanding the team and now have 4 sales staff and 3 office staff dealing with orders and queries. Our aim is always to provide you with a fast and excellent service. Please have a look around our website or if you would prefer call for a catalog.
We love Hunter - they invented the ceiling fan, are the largest manufacturer and make the best fans in the World. Their style and quality are unparalleled. We hope you will too as you start to enjoy their benefits of low cost, reliable, comfortable cooling which is environmentally friendly too.
With kind regards
Yours sincerely
Mike Eve & Peter Lloyd
Directors
The American Fan Company Ltd - Unit 8c, Castle End Business Park, Ruscombe, Berks, RG10 9XQ |
|  | Mike Eve, Sales Director (left) and Peter Lloyd, Director |
| What our customers are saying about us ... Here is a selection of recent testimonials. We receive them all the time, they are genuine, unprompted and on file and we appreciate them as the team work very hard to achieve customer satisfaction. We are always happy to forward you the original emails should you need proof!
From: SYDNEY JENKINS
Sent: 18 June 2008 17:16
To: sales@americanfan.co.uk
Subject: Thank All Your Staff
Well I just want to say a very big thank you for all your help in sending me a new fan it is working just great. It is the best fan that i have had to keep me cool and it looks just great in my kitchen.
So will you please say a big thank you to all your sales Dept and it was lovely to talk to such helpfull staff. So once more thank you
yours S JENKINS CORNWALL
From: Shahriar Golshani
Sent: 03 July 2006 12:45
To: niki@americanfan.co.uk
Subject: Excellent Service
Hi Niki,
I just wanted to drop you a line to thank you for all your help and patience while I was trying to choose a fan and more importantly, after I purchased the unit.
The whole process was very smooth and stress free which in my book makes it a great purchase. Thanks again for all your help and I hope to speak to you again soon.
Best regards
Shaz
From: andrew barnes
Sent: 10 June 2008 17:46
To: craig@americanfan.co.uk
Subject: Re: Enquiry
Hello Craig
I return to the UK on 14th July so i will be placing the order that week for the Hunter Seville II fan in bright brass with light kit - 24033 and a Remote control, I am home for two weeks this time so your excellent next day delivery should give me enough time to install it all. I would like to take this opportunity to thank you very much for your excellent customer service, especially when i am a private individual who is only purchasing one Fan and not a contractor, excellent thank you very much.
Regards
Andrew
From: Linda Vaughan
Sent: 20 August 2007 10:25
To: kat@americanfan.co.uk
Cc: niki@americanfan.co.uk
Subject: RE: Consignment Note for Booking Order AHG 966254
Dear Kat
Just to let you know that my refund arrived last week.
Many many thanks to the whole team for your professionalism and patience
Yours sincerely
Linda Vaughan
From: Roy Henderson
Sent: 09 August 2007 10:25
To: sales@americanfan.co.uk
Subject: Customer Service
I would like to express my appreciation of the excellent Customer Service that I have recently received from The American Fan Company.
I reported a noisy fan motor on Friday 3rd August. A new fan assembly arrived on Monday 6th August. I asked for a Balancing Kit on Tuesday 7th August which arrived on Wednesday 8th August. The defective fan was also collected on Wednesday 8th August.
This Customer Service was way beyond my expectations. Please convey my appreciation to Niki, Kat and anyone else who was involved in this extremely efficient operation.
Roy Henderson
From: Geoff Henderson
Sent: 24 August 2007 10:18
To: kat@americanfan.co.uk; niki@americanfan.co.uk
Subject: Thanks
Hi girls,
Just a wee note to say thanks to you both for the helpful, efficient and agreeable way in which you handled the problem we experienced with the fan.
I thought that at times you must have dreaded yet another note from me, but if you did, it never showed!
You're both a credit to American Fan,
Best regards,
Geoff Henderson
From: Nancy Boulicault
Sent: 30 August 2007 09:23
To: craig@americanfan.co.uk
Subject: RE:
Thanks for all of your help Craig. I appreicate it.
Best,
Nancy
From: KAREN GARNER
Sent: 13 August 2007 09:51
To: craig@americanfan.co.uk
Subject: INVOICE 2582
Good morning Craig
We have installed the fan and it works well enough from the pull cord. Many thanks - notwithstanding the problems you have been very helpful and frank- always greatly appreciated.
K
Sent: 12 May 2007 20:54
To: 'Niki Clegg'
Subject: Testimonial
Dear Niki
All five of my Hunter ceiling fans together with their remote controls are now fitted and working well. I am very pleased particularly as they are so quiet I am able to sleep with a fan on in my bedroom during the night.
Thank you for the excellent customer service you provided, I have recommended you and the Hunter Fans to several people who have also purchased fans from you and are equally pleased, I have no hesitation in giving further recommendations.
Kind Regards
Ms P Bloomfield
Sent: 02 March 2007 08:50
To: niki@americanfan.co.uk
Subject: RE: Hunter Industrie II fan
Niki,
I have just received a parcel containing the screws needed to complete the fan. Many thanks for such good customer service.
Neil
Sent: 20 April 2007 13:55
To: niki@americanfan.co.uk
Subject: Hunter Fans
Dear Niki,
An electrician vesting our home to quote for electrical work noticed that we were having a conservatory built in 2004. He asked if we were going to have a fan installed, we said yes, we have been looking around shops and DIY centre. The electrician said that we should buy Hunter Fans, they are the best fans in the world. He told us to look for you on the Internet where we found your company website. I spoke to someone who was very helpful and we
purchased two fans. We have a large conservatory and wanted to furnish it with good light fittings. The Hunter Fans that we decided to purchase blends in with Art Deco
up lighters.
We have not has a single problem with them, they are reliable, stylish design and are silent. It sound like I am advertising, if asked, I always recommend Hunter Fans.
Kind regards, Eleanor
Sent: 12 April 2007 14:00
To: sales@americanfan.co.uk
Subject: Remote control
Thank you very much for the rapid response to my telephone call last Thursday saying that only one remote control had been included in my order. I am most impressed with the speed and the acceptance of the fact that I should have opened the packages when they were delivered rather than waiting for the electrician to come. I am very happy with the fans, which are quiet and efficient and live up to the claims made for them.
I would also like to comment on the helpful advice I received when I rang up to order; it makes such a change to speak to people who know their products and can give authoritive guidance and help and it was a pleasure to speak to your member of staff. Such a response means that I will have no hesitation in recommending your firm to friends in future.
Yours Sincerely,
Ms Knowles
Sent: 21 August 2006 17:54
To: sales@americanfan.co.uk
Subject: Merced light bulb
Hi, my name is Bishop, I just purchased a Merced fan and installed it, great product, works well.
I was impressed at how quickly you delivered, many thanks.
Thanks.
Mr Bishop
See our press reviews
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