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Dear Customer
Thank you for your Interest in Hunter Ceiling Fans. By now I’m sure you know about the 50 year motor guarantee and the fact that Hunter are the quietest and most wobble-free fans to be built but what about us?
The Hunter name is the 6th most widely recognised brand in the US but are not well known here in Europe. Anyone visiting the US cannot have failed to notice their presence in most restaurants and homes.
They were first imported and sold in the UK by DJ Lighting in 2001. Interest and awareness have steadily grown and they became the sole UK distributor. In December 2005 we bought the fan business allowing DJ to focus on their lighting business. We are now widely recognised as the UK's leading supplier of premium-end quality ceiling fans.
We have invested heavily in new stock and now have over £1m of Hunter fan stock in our warehouse. We have had great success in raising awareness of Hunter with a national PR and advertising campaign last year which continues this year. We are now stocked by amongst others Harrods , The Conran shop and have been featured this summer in many national newspapers.
As a premium priced product we understand that our customers expect a premium service. We have therefore invested in expanding the team and now have 4 sales staff and 3 office staff dealing with orders and queries. Our aim is always to provide you with a fast and excellent service. Please have a look around our website or if you would prefer call for a catalog.
We love Hunter - they invented the ceiling fan, are the largest manufacturer and make the best fans in the World. Their style and quality are unparalleled. We hope you will too as you start to enjoy their benefits of low cost, reliable, comfortable cooling which is environmentally friendly too.
With kind regards
Yours sincerely
Mike Eve & Peter Lloyd
Directors
The American Fan Company Ltd - Unit 8c, Castle End Business Park, Ruscombe, Berks, RG10 9XQ |
|  | Mike Eve, Sales Director (left) and Peter Lloyd, Director |
| What our customers are saying about us ... Here is a selection of recent testimonials. We receive them all the time, they are genuine, unprompted and on file and we appreciate them as the team work very hard to achieve customer satisfaction. We are always happy to forward you the original emails should you need proof!
From: Eithne
Sent: 11 December 2008 18:04
To: Niki Clegg
Subject: mckinnell
Just a quick note to say thank you for your help, I was impressed that you recognised the fan, hope your boss appreciates you and gives you a fat bonus for Christmas
Eithne McKinnell
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From: Graham
Sent: 21 November 2008 16:05
To: Niki Clegg
Subject: Thank You
Hi Niki
The decorators have finally finished (well almost!) and the electrician has just installed the new Hunter fan in my loft conversion. This is just a quick note to say "thank you" for all your help in choosing the fan and getting the wiring and installation details to me while the electrician was on site.
It's nice to deal with a company who do as they say and take customer service to mean just that.
It's been a pleasure dealing with you - thanks again.
Regards
Graham Woodward
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From: Joan
Sent: 21 October 2008 11:07
To: Niki Clegg
Subject: customer app for site
I purchased a Brighton and also AFC Star fan for the bedroom which I am pleased to say is working fine. I'm delighted with both fans and am very pleased to say that my husband is too. I know that we have not had much of a summer but the bedroom does get hot and the fan has been a godsend, much better than a floor standing fan.
Yours sincerely,
Joan Schwalbe.
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From: anita smith
Sent: 15 September 2008 11:40
To: Niki Clegg
Subject: Re: instructions for AFC star
Hi Niki
Just wanted to let you know all bits arrived- thanks for your help.
Thanks Niki That's great, thanks for being so efficient!
Regards
Anita Smith
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From: jim mcgill
Sent: 12 September 2008 16:49
To: Craig Stubbington
Subject: Hunter Carera Ceiling Fan Repair
Hi Craig just to let you know that I recieved the speed control capacitor this morning and my electrician friend has just finished installing it this afternoon and hey presto you were right the fan is now working perfectly on all 3 speeds. My electrician friend has told me that it is the best ceiling fan he has ever seen never mind fitted and I must admit that when my father had it I never paid it much heed but now that I have it you just know by operating it what a quality piece of kit it is. So I cannot thank you enough for helping me out with my plight it has been a real pleasure finding a real gentleman much like my-self on the net to do buisiness with and if there may be anything at all that I can help you with please do not hesitate to call or e-mail me anytime
Regards and best wishes Jim Mcgill.
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From: Paul
Sent: 30 July 2008 16:02
To: Craig Stubbington
Subject: Re: replacement part for Carera II ceiling fan
Thanks Craig ! That's fast and efficient service !
I just tried what you said and the fan works just as you said, which is good news, so yes please, can we order the control box .
Many thanks again
Paul
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From: Stuart Cottam
Sent: 30 July 2008 20:55
To: Kathryn Green
Subject: Re: Order Number: SC52RQ10000160
Delivered promptly, fitted tonight and it is brilliant. Should have swapped the cheap one out ages ago.
Thank you,
Stuart Cottam
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From: roger Buhlman
Sent: 20 July 2008 09:54
To: Craig Stubbington
Subject: Re : noisy fan
Hello Craig,
Many thanks for the replacement fan, which I have installed and which is working well. Fantastic service!!
After dispatching the old fan back to you, I realized that unfortunately I hadn't put one of my packages in the box. (My excuse is because I became a Grandfather to a baby girl that morning, and my mind was elsewhere). I have now made up a small package consisting of the large and small vertical poles, the ceiling mount plate, three rubber bushes, and assorted screws. I'll dispatch these back to you tomorrow, along with my apologies.
Brgds.
Roger.C.Buhlman.
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From: Philip Morris
Sent: 20 July 2008 22:14
To: Kathryn Green
Subject: 1886 Series Fan
Kat,
I would be grateful if you could pass the attached photos with my thanks to Craig and the team at your Basingstoke office with my thanks. The fan looks great in our new conservatory and is working really well, not a sound and not a wobble. The design of the fan really complements the look of our new Amdiga conservatory and we are absolutely delighted.
A wonderful product and excellent service to boot
My very best regards,
Philip
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From: Helen and Richard Penney
Sent: 03 July 2008 09:09
To: Kathryn Green
Subject: Re: Replacement Receiver
Kathryn
The replacement receiver was put in by our electrician, so the fan is in working order again.
Our thanks to you and Nicky for all your help and advice. The faulty receiver has been mailed to you by special delivery - and if the Royal mail are as quick to deliver mail as they are to close village post offices [like ours!], you should receive it tomorrow morning.
Thank you again
Richard Penney
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From: Philip Morris
Sent: 23 June 2008 18:23
To: Kathryn Green
Subject: My Order No MD72RA100000112
Dear Ms Vaughan,
Thank you for your order acknowledgement and I look forward to receiving same in the near future.
Whilst writing I would just like to comment on the excellent customer service given by Craig at your sales office. He was most helpful both on the technical and sales side of the process which resulted in us purchasing the 1886 Series.
Thanks once again
Yours sincerely,
Philip Morris
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From: Ken Verness
Sent: 23 June 2008 14:17
To: Peter lloyd
Subject: RE: Customer appreciation
My name is Ken Verness from Hampshire.
I ordered a fan from your Craig Stubbington yesterday (June 1st) and was aware I had ordered if after 11.00 am. I am phoning to say how impressed and pleased I am that I received the fan at my home this morning(June 2nd) as my wife just called me to let me know.
I am very impresses so I wanted to thank you for all your help Craig and for organizing it for me. I will certainly be coming back to you.
Ken Verness
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From: SYDNEY JENKINS
Sent: 18 June 2008 17:16
To: sales@americanfan.co.uk
Subject: Thank All Your Staff
Well I just want to say a very big thank you for all your help in sending me a new fan it is working just great.
It is the best fan that i have had to keep me cool and it looks just great in my kitchen.
So will you please say a big thank you to all your sales Dept and it was lovely to talk to such helpfull staff.
So once more thank you yours S JENKINS CORNWALL
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From: Shahriar Golshani
Sent: 03 July 2007 12:45
To: niki@americanfan.co.uk
Subject: Excellent Service
Hi Niki,
I just wanted to drop you a line to thank you for all your help and patience while I was trying to choose a fan and more importantly, after I purchased the unit.
The whole process was very smooth and stress free which in my book makes it a great purchase.
Thanks again for all your help and I hope to speak to you again soon.
Best regards
Shaz
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From: andrew barnes
Sent: 10 June 2008 17:46
To: craig@americanfan.co.uk
Subject: Re: Enquiry
Hello Craig
I return to the UK on 14th July so i will be placing the order that week for the Hunter Seville II fan in bright brass with light kit - 24033 and a Remote control, I am home for two weeks this time so your excellent next day delivery should give me enough time to install it all. I would like to take this opportunity to thank you very much for your excellent customer service, especially when i am a private individual who is only purchasing one Fan and not a contractor, excellent thank you very much.
Regards
Andrew
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From: Paula Robinson
Sent: 11 April 2008 10:44
To: Niki Clegg
Subject: Sample
Hi Niki
Just to let you know that the fan arrived safely.
My first comment is that the image doesn't do it justice! It really does look great and the weight certainly adds to its unmistakable quality feel. Both points that I will be stressing in the article to ensure that readers buy rather than just look!
Nice to see companies producing quality products - it's so refreshing after some of the dross that we get sent to review!
All the best
Paula
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From: YDS
Sent: 14 March 2008 22:15
To: craig@americanfan.co.uk
Subject: fan in position!
Craig
Further to your supplying fans to our Liverpool bar project. Attached are a couple of pictures of a unit in situ. Thank you for your help. The fans are perfect! Very Cuban...
Regards
John Yajima
YAJIMA DESIGN SERVICES
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From: Judith White
Sent: 10 December 2008 15:46
To: niki@americanfan.co.uk
Subject: RE: page 3
Hi Niki
Following my comments earlier, I'd just like to reiterate how helpful Craig was in helping me select an appropriate fan to meet our requirements and in advising me in terms of the technicalities of operating a pair of them via remote control vs wall control. He's clearly knowledgeable on the technical side but is also a great salesman!
Thanks also for your excellent assistance today. What a team!
Kind regards,
Judith
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