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Dear Customer
Thank you for your Interest in Hunter Ceiling Fans. By now I’m sure you know about the 50 year motor guarantee and the fact that Hunter are the quietest and most wobble-free fans to be built but what about us?
The Hunter name is the 6th most widely recognised brand in the US but are not well known here in Europe. Anyone visiting the US cannot have failed to notice their presence in most restaurants and homes.
They were first imported and sold in the UK by DJ Lighting in 2001. Interest and awareness have steadily grown and they became the sole UK distributor. In December 2005 we bought the fan business allowing DJ to focus on their lighting business. We are now widely recognised as the UK's leading supplier of premium-end quality ceiling fans.
We have invested heavily in new stock and now have over £1m of Hunter fan stock in our warehouse. We have had great success in raising awareness of Hunter with a national PR and advertising campaign last year which continues this year. We are now stocked by amongst others Harrods , The Conran shop and have been featured this summer in many national newspapers.
As a premium priced product we understand that our customers expect a premium service. We have therefore invested in expanding the team and now have 4 sales staff and 3 office staff dealing with orders and queries. Our aim is always to provide you with a fast and excellent service. Please have a look around our website or if you would prefer call for a catalog.
We love Hunter - they created the first commercial ceiling fan, are the largest manufacturer and make the best fans in the World. Their style and quality are unparalleled. We hope you will too as you start to enjoy their benefits of low cost, reliable, comfortable cooling which is environmentally friendly too.
With kind regards
Yours sincerely
Mike Eve & Peter Lloyd
Directors
The Hunter Fan Company - Unit 8c, Castle End Business Park, Ruscombe, Berks, RG10 9XQ
December 2005 |
|  | Mike Eve, Director (left) and Peter Lloyd, Director |
| What our customers are saying about us ... Here is a selection of recent testimonials. We receive them all the time, they are genuine, unprompted and on file and we appreciate them as the team work very hard to achieve customer satisfaction. We are always happy to forward you the original emails should you need proof!
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May 11th 2010
Got it, fixed it working beautifully. Thank you for your help
Ralf Genthe
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From: Jayne Ellis
Sent: 23 April 2010 14:38
To: Craig Stubbington
Subject: RE: From Jayne Ellis
Hi Craig
Thanks for the info regarding my fan - you were very helpful.
I will order a new receiver online.
Many thanks
Jayne
-----Original Message-----
From: elevatedcameras@bbmax.co.uk
Sent: 10 November 2009 09:18
To: Niki Clegg
Subject: Re: Advice Required on Lighting Kit
Dear Niki,
Thank you once again for all of your help and just to let you know I have just ordered the Scavo fitting.
I have rarely encountered such a helpful person when enquiring about any product from any company - you are a credit to Hunter fans and I would be grateful if you would forward this email to your manager please as it is only right that he or she knows just how much your customers appreciate such good service.
Once again, very many thanks.
Kind Regards,
Stan Nicholls.
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From: Price, Rob
Sent: 11 January 2010 15:47
To: Craig Stubbington
Subject:
Hi Craig,
I managed to take the remote controller out of the system, which instantly stopped the buzzing. When I put the fan back up on the ceiling it wobbles slightly now but I think that may be cause I haven't use the level to put it up properly (it's not like I'm using the fan in this weather???). Thanks very much for all the help, you restored my faith in Hunter fans!!
Robert Price
Bridge Inspector
Brooklands Court, Kettering Venture Park, Kettering, Northamptonshire, NN15 6FD.
-----------------------------
From: Brian Smith
Sent: 26 January 2010 15:35
To: Craig Stubbington
Subject: Re: technical support
Once you had confirmed the links should be in positions 1,2 & 3 I tried them again and Hey Presto! it works. Although I had tried all the combination of positions for the 3 links they must not have been connecting properly previously. I can't thank you enough for a very efficient service. You saved me a not inconsiderable amount of money for a new remote but more important was the manner in which you dealt with the situation. A great credit to you.
Many thanks
Brian Smith
-----Original Message-----
From: Robert Reid
Sent: 01 March 2010 17:36
To: Niki Clegg
Subject: Re: Ceiling Fan / Light: Lamp holder part
Hi Nicky
Can confirm receipt of the items sent... Now successfully installed and all
is working GREAT))))
Thanks for your diligence, much appreciated
Best
Robert
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March 2nd 2010
Niki
the fans we have are now installed and look lovely, many thanks for your help.
many thanks - Peter
From: Joseph Anderson
Sent: 02 July 2009 20:38
To: Niki Clegg
Subject: RE: Order Number: JA54EX10000166
02nd July 2009.
Dear Niki,
You are very efficient - received goods yesterday and fitted
in the evening - I wish I had more business with you - Thanks - Joe.
-----Original Message-----
From: Barry Connell
Sent: 01 July 2009 12:31
To: Niki Clegg
Subject: RE: Order Number: BC75RW10000157
Hello Niki,
Just confirm we received the fan yesterday and we are waiting for our friendly local electrician to install.
You caught us by surprise as we did not expect delivery so quickly after our order on 28 Jun 09. Thank you for a first class service.
Regards
Barry Connell
--------------------------
From: Eric
Sent: 26 June 2009 17:52
To: Craig Stubbington
Subject: Re: Light adaptor
Good afternoon Craig,
I have now installed the new part supplied by Ted and the light is working fine.
I would like to express my appreciation to you for your efforts in finding a solution to my problem. I would ask you to forward this email on to Ted confirming the solution and in particular thanking him and Hunter fans for adopting this commercial approach to a customer problem. I am very conscious of the age of our fan unit and many companies would have walked away from the issue.
So once again many thanks to The American Fan company and Hunter Fans in the United States for their joint efforts in resolving our problem.
Regards
Eric O'Connor
-----Original Message-----
> From: thecowellsespana@aol.co.uk
> Sent: 26 June 2009 14:30
> To: Niki Clegg
> Subject: Re: Hunter fans
>
> Testimonial:
>
>> "We have dealt with The American Fan Company on many occasions and
> have found them outstanding in all aspects of service and customer
> care. We would not hesitate to recommend them to anyone and please
> don't consider buying a fan unless it's a Hunter, they are the very
> best you can buy and worth every penny. ?Faultless!!"
>
>
> Steve & Nikki Cowell (Homes in Cornwall & Southern Spain)
>
-----Original Message-----
From: Robert Eyre
Sent: 29 May 2009 15:42
To: Niki Clegg
Subject: RE: Industrie
Niki,
Just a quick thank you for your effort in sorting the industrie I fan for me. The canopy and wiring loom you sent are both compatible and the fan is working fine, Thanks again, Rob.
-------------------------------------------
From: Alan Bridge
Sent: 01 May 2009 08:46
To: Niki Clegg
Subject: Re: Carera fan installation.
Hi Niki
Fan received and installed many thanks. Works superbly.
Kind Regards
Alan Bridge
FAB
------------------------
From: Fitzsimmons, Robert Mr
Sent: 23 April 2009 06:46
To: Niki Clegg
Subject: Merch Arrived
Niki,
The extension bars arrived yesterday afternoon. We now have everything.
Thank you for your splendid customer service on my very small order. I really appreciate the great customer service you provided me.
VR,
Robert J. Fitzsimmons, AIA
Project Manager ~ TCMO
---------------------------------------
From: Nick Mason
Sent: 16 April 2009 21:41
To: Niki Clegg
Subject: RE: Lemoyne Fan - Remote Control
Hi Niki,
You deserve extra points for answering so promptly - I didn't expect to hear until the holiday was over. Customers do remember when companies respond quickly and your response was exemplary. Thank you again.
Best Wishes,
Nick
--------------------------------------------------
From: David Dunkley
Sent: 18 March 2009 13:51
To: Niki Clegg
Subject: Fans Have Arrived!
Hi Nikki,
The fans arrived about 30mins after your email to say they would be there today.
Please let me complement you on the very high standard of customer care provided by yourself and how pleased I have been with the whole buying process with The American Fan Company. I will have no hesitation in recommending you to my friends.
Many thanks again.
Regards
-----------------------------
From: Eithne
Sent: 11 December 2008 18:04
To: Niki Clegg
Subject: mckinnell
Just a quick note to say thank you for your help, I was impressed that you recognised the fan, hope your boss appreciates you and gives you a fat bonus for Christmas
Eithne McKinnell
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From: Graham
Sent: 21 November 2008 16:05
To: Niki Clegg
Subject: Thank You
Hi Niki
The decorators have finally finished (well almost!) and the electrician has just installed the new Hunter fan in my loft conversion. This is just a quick note to say "thank you" for all your help in choosing the fan and getting the wiring and installation details to me while the electrician was on site.
It's nice to deal with a company who do as they say and take customer service to mean just that.
It's been a pleasure dealing with you - thanks again.
Regards
Graham Woodward
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From: Joan
Sent: 21 October 2008 11:07
To: Niki Clegg
Subject: customer app for site
I purchased a Brighton and also AFC Star fan for the bedroom which I am pleased to say is working fine. I'm delighted with both fans and am very pleased to say that my husband is too. I know that we have not had much of a summer but the bedroom does get hot and the fan has been a godsend, much better than a floor standing fan.
Yours sincerely,
Joan Schwalbe.
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From: anita smith
Sent: 15 September 2008 11:40
To: Niki Clegg
Subject: Re: instructions for AFC star
Hi Niki
Just wanted to let you know all bits arrived- thanks for your help.
Thanks Niki That's great, thanks for being so efficient!
Regards
Anita Smith
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From: jim mcgill
Sent: 12 September 2008 16:49
To: Craig Stubbington
Subject: Hunter Carera Ceiling Fan Repair
Hi Craig just to let you know that I recieved the speed control capacitor this morning and my electrician friend has just finished installing it this afternoon and hey presto you were right the fan is now working perfectly on all 3 speeds. My electrician friend has told me that it is the best ceiling fan he has ever seen never mind fitted and I must admit that when my father had it I never paid it much heed but now that I have it you just know by operating it what a quality piece of kit it is. So I cannot thank you enough for helping me out with my plight it has been a real pleasure finding a real gentleman much like my-self on the net to do buisiness with and if there may be anything at all that I can help you with please do not hesitate to call or e-mail me anytime
Regards and best wishes Jim Mcgill.
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From: Paul
Sent: 30 July 2008 16:02
To: Craig Stubbington
Subject: Re: replacement part for Carera II ceiling fan
Thanks Craig ! That's fast and efficient service !
I just tried what you said and the fan works just as you said, which is good news, so yes please, can we order the control box .
Many thanks again
Paul
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From: Stuart Cottam
Sent: 30 July 2008 20:55
To: Kathryn Green
Subject: Re: Order Number: SC52RQ10000160
Delivered promptly, fitted tonight and it is brilliant. Should have swapped the cheap one out ages ago.
Thank you,
Stuart Cottam
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From: roger Buhlman
Sent: 20 July 2008 09:54
To: Craig Stubbington
Subject: Re : noisy fan
Hello Craig,
Many thanks for the replacement fan, which I have installed and which is working well. Fantastic service!!
After dispatching the old fan back to you, I realized that unfortunately I hadn't put one of my packages in the box. (My excuse is because I became a Grandfather to a baby girl that morning, and my mind was elsewhere). I have now made up a small package consisting of the large and small vertical poles, the ceiling mount plate, three rubber bushes, and assorted screws. I'll dispatch these back to you tomorrow, along with my apologies.
Brgds.
Roger.C.Buhlman.
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From: Philip Morris
Sent: 20 July 2008 22:14
To: Kathryn Green
Subject: 1886 Series Fan
Kat,
I would be grateful if you could pass the attached photos with my thanks to Craig and the team at your Basingstoke office with my thanks. The fan looks great in our new conservatory and is working really well, not a sound and not a wobble. The design of the fan really complements the look of our new Amdiga conservatory and we are absolutely delighted.
A wonderful product and excellent service to boot
My very best regards,
Philip
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From: Helen and Richard Penney
Sent: 03 July 2008 09:09
To: Kathryn Green
Subject: Re: Replacement Receiver
Kathryn
The replacement receiver was put in by our electrician, so the fan is in working order again.
Our thanks to you and Nicky for all your help and advice. The faulty receiver has been mailed to you by special delivery - and if the Royal mail are as quick to deliver mail as they are to close village post offices [like ours!], you should receive it tomorrow morning.
Thank you again
Richard Penney
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From: Philip Morris
Sent: 23 June 2008 18:23
To: Kathryn Green
Subject: My Order No MD72RA100000112
Dear Ms Vaughan,
Thank you for your order acknowledgement and I look forward to receiving same in the near future.
Whilst writing I would just like to comment on the excellent customer service given by Craig at your sales office. He was most helpful both on the technical and sales side of the process which resulted in us purchasing the 1886 Series.
Thanks once again
Yours sincerely,
Philip Morris
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From: Ken Verness
Sent: 23 June 2008 14:17
To: Peter lloyd
Subject: RE: Customer appreciation
My name is Ken Verness from Hampshire.
I ordered a fan from your Craig Stubbington yesterday (June 1st) and was aware I had ordered if after 11.00 am. I am phoning to say how impressed and pleased I am that I received the fan at my home this morning(June 2nd) as my wife just called me to let me know.
I am very impresses so I wanted to thank you for all your help Craig and for organizing it for me. I will certainly be coming back to you.
Ken Verness
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From: SYDNEY JENKINS
Sent: 18 June 2008 17:16
To: sales@americanfan.co.uk
Subject: Thank All Your Staff
Well I just want to say a very big thank you for all your help in sending me a new fan it is working just great.
It is the best fan that i have had to keep me cool and it looks just great in my kitchen.
So will you please say a big thank you to all your sales Dept and it was lovely to talk to such helpfull staff.
So once more thank you yours S JENKINS CORNWALL
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From: Shahriar Golshani
Sent: 03 July 2007 12:45
To: niki@americanfan.co.uk
Subject: Excellent Service
Hi Niki,
I just wanted to drop you a line to thank you for all your help and patience while I was trying to choose a fan and more importantly, after I purchased the unit.
The whole process was very smooth and stress free which in my book makes it a great purchase.
Thanks again for all your help and I hope to speak to you again soon.
Best regards
Shaz
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From: andrew barnes
Sent: 10 June 2008 17:46
To: craig@americanfan.co.uk
Subject: Re: Enquiry
Hello Craig
I return to the UK on 14th July so i will be placing the order that week for the Hunter Seville II fan in bright brass with light kit - 24033 and a Remote control, I am home for two weeks this time so your excellent next day delivery should give me enough time to install it all. I would like to take this opportunity to thank you very much for your excellent customer service, especially when i am a private individual who is only purchasing one Fan and not a contractor, excellent thank you very much.
Regards
Andrew
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From: Paula Robinson
Sent: 11 April 2008 10:44
To: Niki Clegg
Subject: Sample
Hi Niki
Just to let you know that the fan arrived safely.
My first comment is that the image doesn't do it justice! It really does look great and the weight certainly adds to its unmistakable quality feel. Both points that I will be stressing in the article to ensure that readers buy rather than just look!
Nice to see companies producing quality products - it's so refreshing after some of the dross that we get sent to review!
All the best
Paula
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From: YDS
Sent: 14 March 2008 22:15
To: craig@americanfan.co.uk
Subject: fan in position!
Craig
Further to your supplying fans to our Liverpool bar project. Attached are a couple of pictures of a unit in situ. Thank you for your help. The fans are perfect! Very Cuban...
Regards
John Yajima
YAJIMA DESIGN SERVICES
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From: Judith White
Sent: 10 December 2008 15:46
To: niki@americanfan.co.uk
Subject: RE: page 3
Hi Niki
Following my comments earlier, I'd just like to reiterate how helpful Craig was in helping me select an appropriate fan to meet our requirements and in advising me in terms of the technicalities of operating a pair of them via remote control vs wall control. He's clearly knowledgeable on the technical side but is also a great salesman!
Thanks also for your excellent assistance today. What a team!
Kind regards,
Judith
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|  | Actual letter of appreciation Click to enlarge. |
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